Symbiosis Centre for Distance Learning (SCDL)

Distance Learning

Post Graduate Diploma in Customer Relationship Management (PGDCRM)

INR 35,000 (1st Year), 28,000 (2nd Year)

NAAC Grade

Not Graded

UGC Approval

UGC Approved

Avg Student Rating

3.5/5

ShikshaGurus Rating

7.5/10

Satisfied Students

72%

Distance MBA (PGDCRM) from SCDL (Symbiosis Distance)

A distance MBA (Post Graduate Diploma in Customer Relationship Management- PGDCRM) from Symbiosis Center of Distance Learning (SCDL), Pune, offers an extensive curriculum in numerous subjects and topics. Further, it covers a wide array of aspects, and these include customer data management, customer acquisition, sales, and opportunity management, customer service and support, marketing automation, customer analytics, customer loyalty and retention, collaboration and communication, mobile and social customer relationship management, and integration with other systems. Moreover, there are four types of customer relationship Management: Operational CRM systems, Analytical CRM systems, Collaborative CRM systems, and Strategic CRM systems. The Symbiosis Center of Distance Learning (SCDL), Pune, offers a distance MBA (postgraduate program in Customer Relationship Management- PGDCRM). Moreover, the program focuses on key features such as Customization, Third-party integration, Customer service, Employee tracking, Social media, Lead management, Real-time data, etc. Furthermore, this course offers a platform to take advantage of your various skills. Further, one can develop skills like Strategic thinking, data analysis, and critical thinking after completing a bachelor’s degree and may also come in handy. Also, one will learn the benefits of customer relationship management after this course. However, Post graduate diploma is a program that a student can apply for after a bachelor’s degree.

Distance MBA (PGDCRM) Program is for Students Who-

Have business and customer management skills- people skills are essential for this area of expertise. Further, significant skills must reside inside an individual to handle customer needs and demands.
Harbour skills that can deal with customer and employee benefits.
Have a profound interest in people and their interests.
Express an interest in fulfilling customer demands and improving external relations.

If you have recently completed your undergraduate degree in any management field and want to specialize in customer relationship management, a distance MBA (Post Graduate Diploma in Customer Relation Management- PGDCRM) from SCDL can provide the necessary skills and knowledge to start your career in this field.

About Symbiosis Center for Distance Learning (SCDL), Pune

Symbiosis Center for Distance Learning (SCDL), Pune, is a well-known institution nationwide with UGC and AICTE approval. Further, along with the specialization in Customer Relationship Management (PGDCRM), there are various courses that Symbiosis Center for Distance Learning (SCDL), Pune, offers. Moreover, SCDL courses include a wide array of unique programs. Further, these other SCDL (Symbiosis Center for Distance Learning) courses include-

Admission Process-

Symbiosis Centre for Distance Learning (SCDL), Pune, offers a distance MBA (Post Graduate Diploma in Customer Relationship Management- PGDCRM). Moreover, Symbiosis Centre for Distance Learning (SCDL), Pune, is among India’s best colleges for distance MBA. Further, the education mode for this course is distance learning. Students can pursue this course from the comfort of their own homes and devices. Moreover, the per semester fee is INR 35,000 (1st Year) and 28,000 (2nd Year). The total fee adds up to INR 63,000.

Eligibility:

Bachelor’s degree from a recognized University with a minimum of 50% of marks (General category.)
And 45% of marks for the reserved category.
SAARC Graduate from a recognized University / Institution

Further, the Symbiosis Center for Distance Learning (SCDL), Pune, offers loan facilities too.

Career Opportunities After Distance MBA (PGDCRM)

Some of the top CRMs a PDCRM pass out will get a chance to work in the professional industry are –

Salesforce
ZOHO
Sugar CRM
SAP
Hubspot
Zendesk

and many more The CRM market in 2023 offers growth opportunities, future insights, regional segments, and the latest innovations, with a share forecasted until 2030 (Source: Digital Journal). Therefore, after Distance MBA (Post Graduate Diploma in Customer Relationship Management- PGDCRM), one has various job opportunities to choose from:

CRM Manager

You can work as a CRM manager, responsible for developing and implementing customer relationship strategies, managing customer databases, analyzing customer data, and coordinating CRM initiatives within an organization.

Customer Success Manager

As a customer success manager, you would ensure customer satisfaction and retention. Moreover, you would work closely with clients, understand their needs, provide support, and develop strategies to maximize their success and engagement with the company.

CRM Consultant

One can choose to be CRM Consultant after an MBA distance education (Post Graduate Diploma in Customer Relationship Management- PGDCRM). Further, you could work as a CRM consultant, assisting organizations in implementing and optimizing CRM systems. Moreover, you would provide expert advice on CRM strategies, system selection, Customization, and integration and train employees on using CRM tools effectively.

Sales Manager

With a strong CRM background, you could pursue a career in sales management. Moreover, you would leverage CRM systems to track and analyze sales activities, manage customer interactions, and provide insights to improve sales performance.

CRM Analyst

Working as a CRM Analyst means that one shall be responsible for identifying trends and patterns and making informed decisions using the help of the same. Additionally, These unique careers after MBA distance education in customer service offer specialized opportunities to enhance customer satisfaction, loyalty, and overall customer experience. Lastly, they require strong interpersonal skills, analytical capabilities, and a customer-centric mindset.

Approvals and Accreditation

UGC Approved

Not Graded

WES International Approval

Not Ranked

University Name

Symbiosis Centre for Distance Learning (SCDL)

Course Name

Post Graduate Diploma in Customer Relationship Management (PGDCRM)

Education Mode

Distance Learning

Per Semester Fees

INR 35,000 (1st Year), 28,000 (2nd Year)

Total Fees

INR 63,000

Eligibility

Bachelor’s degree from a recognized University International
SAARC Graduate from a recognized University / Institution

Loan Facility

Available

Industry Ready

Yes

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Post Graduate Diploma in Customer Relationship Management (PGDCRM)
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Post Graduate Diploma in Educational Administration (PGDEA)

Avg Student Rating

3.5/5

Satisfied Students

72%

ShikshaGurus Rating

7.5/10

SCDL has a strong placement support system. Some of the top companies that frequently visit the campus for placements are – Wipro, HDFC, TCS, Capgemini, NIIT, Reliance, Wills Lifestyle, Mercedes Benz, among others.

Frequently Asked Questions | Distance MBA (PGDCRM) from SCDL (Symbiosis Distance)

What is PG diploma in customer relationship management ?

PGDCRM from SCDL Pune is a DIstance MBA course with a specialisation in Customer relationship management.

Which course is best for customer relationship management?

Post Graduate Diploma course – PGDCRM offered by SCDL is one of the best choices for courses in field of customer relationship management. Further, PGDCRM is a Distance MBA course and is equivalent to an MBA.

Who is eligible for PGDCRM course?

A candidate holding a bachelor’s degree or a SAARC graduate from a recognised university/college/ institutions.

Symbiosis Centre for Distance Learning (SCDL)

Post Graduate Diploma in Customer Relationship Management (PGDCRM)

Distance MBA (PGDCRM) Program is for Students Who-

About Symbiosis Center for Distance Learning (SCDL), Pune